Frequently Asked Questions

1. What is Nora Scop?

Nora Scop is a general store offering a wide range of products, including home essentials, lifestyle goods, and specialty items.

2. Where are you located?

We are located at 241 S Olive St, Denver, CO 80230, United States.

3. Do you offer international shipping?

Yes! We offer free international shipping on all orders, no matter where you are.

4. How long does shipping take?

Shipping times vary based on location. Generally:

Domestic orders: 3-7 business days
International orders: 7-21 business days

5. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number to monitor its status.

6. What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, and other major payment methods.

7. Can I cancel my order?

Yes, you can cancel your order within 24 hours of purchase. After that, it may already be processed for shipping.

8. What is your return and refund policy?

We offer hassle-free returns within 30 days of purchase. Items must be unused and in original packaging. Check our Return & Refund Policy for full details.

9. How do I request a return?

To initiate a return, contact us at rodriguezvaleryfrancois@gmail.com with your order details.

10. What should I do if I receive a damaged item?

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.

11. Do you offer wholesale pricing?

Yes! If you're interested in bulk purchases, please email us at rodriguezvaleryfrancois@gmail.com for more details.

12. Are your products high quality?

Yes! We source our products from trusted suppliers to ensure quality and durability.

13. How can I contact customer service?

You can reach us via:
📧 Email: rodriguezvaleryfrancois@gmail.com
📞 Phone: +1 (714) 729-4754

14. Do you offer gift cards?

Currently, we do not offer gift cards, but we are working on adding them soon!

15. How can I stay updated on new products and promotions?

Need more help? Feel free to reach out – we’re happy to assist you!